Frequently Asked Questions

How to make an amendment?

How to make an amendment?

If you would like to amend a booking, you can do as the following steps:

Step 1: Login account as ITO, Travel agent or Freelancer

Step 2: From For Approval or Approved List, select the booking to edit, then click amend icon w to amend a Booking

Step 3: After you amend a booking, it will need to get Approval (Confirm) from Supplier again.

Step 4: Press button SAVE to save the change you make on the booking

Notes: Bookings made by ITO or Travel agent can display on Freelancer's booking management, but Freelancer does not have permission to amend it.

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If you would like to amend a booking, you can do as the following steps:

Step 1: Login account as ITO, Travel agent or Freelancer

Step 2: From For Approval or Approved List, select the booking to edit, then click amend icon w to amend a Booking

Step 3: After you amend a booking, it will need to get Approval (Confirm) from Supplier again.

Step 4: Press button SAVE to save the change you make on the booking

Notes: Bookings made by ITO or Travel agent can display on Freelancer's booking management, but Freelancer does not have permission to amend it.

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How to cancel my booking?

How to cancel my booking?

If you would like to cancel a booking, you can do as follows:

Step 1: Login account

Step 2: From For Approval or Approved List, you can click on cancel icon ] to cancel a Booking

For a Approved Booking, system will ask you to enter the Confirmation Code to cancel it

You must enter Remark when you want to cancel a booking.

We suggest you enter the reason of cancellation in Remark

Step 3: Click CANCEL button to confirm cancellation

Notes: For Supplier, bookings in both For Approval and Approved are not asked to enter Confirmation Code. After click CANCEL button, the system will automatically send a notification email to relating clients about this cancellation.

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If you would like to cancel a booking, you can do as follows:

Step 1: Login account

Step 2: From For Approval or Approved List, you can click on cancel icon ] to cancel a Booking

For a Approved Booking, system will ask you to enter the Confirmation Code to cancel it

You must enter Remark when you want to cancel a booking.

We suggest you enter the reason of cancellation in Remark

Step 3: Click CANCEL button to confirm cancellation

Notes: For Supplier, bookings in both For Approval and Approved are not asked to enter Confirmation Code. After click CANCEL button, the system will automatically send a notification email to relating clients about this cancellation.

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How to print out daily booking report?

How to print out daily booking report?

shopskb.com aids you to print out daily booking report with the following steps:

Step 1: Go to Reports in Duty Free and Souvenir Shops

Step 2: In Arrival From and Arrival To, set the date ate you want to print daily booking report

Step 3: Click SEARCH, all booking made in this day will show, then click link Export PDF or CSV to print this

For more details, please see our tutorial video below

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shopskb.com aids you to print out daily booking report with the following steps:

Step 1: Go to Reports in Duty Free and Souvenir Shops

Step 2: In Arrival From and Arrival To, set the date ate you want to print daily booking report

Step 3: Click SEARCH, all booking made in this day will show, then click link Export PDF or CSV to print this

For more details, please see our tutorial video below

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How to see and download sales report?

How to see and download sales report?

In order to see and download sales report in shopskb.com, you can do by:

Step 1: Go to Duty Free and Souvenir Shops, then click Reports

Step 2: After select Currency from lightbox in the first sight, all relating data of sales are shown. Sales report displays: booking type, booking information, payment, commission and other information.

Step 3: On the top table, you click link Export PDF or Export CSV to download. It depends on your choice and presentation.

Notes: Sales report contain some confidential information, we recommend you (as a management level) do not set every staff can access this Page to see or download sales report.

For more details, please see our tutorial video below

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In order to see and download sales report in shopskb.com, you can do by:

Step 1: Go to Duty Free and Souvenir Shops, then click Reports

Step 2: After select Currency from lightbox in the first sight, all relating data of sales are shown. Sales report displays: booking type, booking information, payment, commission and other information.

Step 3: On the top table, you click link Export PDF or Export CSV to download. It depends on your choice and presentation.

Notes: Sales report contain some confidential information, we recommend you (as a management level) do not set every staff can access this Page to see or download sales report.

For more details, please see our tutorial video below

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How to export all the transaction to PDF and EXCEL Sheet?

How to export all the transaction to PDF and EXCEL Sheet?

Shopskb.com supports to export all transactions to PDF and EXCEL sheet with orders as follows:

Step 1: Go to Reports in Duty Free and Souvenir Shops

Step 2: Select kind of currency to show booking records, including: Arrival date, Client information, PAX, Payment, Commission, and others

To check more details, you can go to Booking Management, by switching 4 tabs: For Approval, Approved, Cancelled, and Completed, then see all bookings with different types

Step 3: In Search form, click each field: Arrival From, To, Shop, Client (Supplier), Group ref, Currency or all of them to search

Step 4: Click SEARCH button to get all transactions

(Can leave step 3 & 4)

Step 5: Click Export PDF or Export CSV link to download the record displayed like those in the table

For more details, please see our tutorial video below

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Shopskb.com supports to export all transactions to PDF and EXCEL sheet with orders as follows:

Step 1: Go to Reports in Duty Free and Souvenir Shops

Step 2: Select kind of currency to show booking records, including: Arrival date, Client information, PAX, Payment, Commission, and others

To check more details, you can go to Booking Management, by switching 4 tabs: For Approval, Approved, Cancelled, and Completed, then see all bookings with different types

Step 3: In Search form, click each field: Arrival From, To, Shop, Client (Supplier), Group ref, Currency or all of them to search

Step 4: Click SEARCH button to get all transactions

(Can leave step 3 & 4)

Step 5: Click Export PDF or Export CSV link to download the record displayed like those in the table

For more details, please see our tutorial video below

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