Frequently Asked Questions

How to search a shop?

How to search a shop?

If you would like to search a shop to make a booking, you can do by:

Step 1: Go to Duty Free and Souvenir Shops, then click All Shops 

Step 2: On the field of Search Your Shop, type name, location or any words relating to the shop you want to find

             Much more, you can select Supplier Company to find the shop easier 

Step 3: Click Search  

For more details, please see our tutorial video below

 

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If you would like to search a shop to make a booking, you can do by:

Step 1: Go to Duty Free and Souvenir Shops, then click All Shops 

Step 2: On the field of Search Your Shop, type name, location or any words relating to the shop you want to find

             Much more, you can select Supplier Company to find the shop easier 

Step 3: Click Search  

For more details, please see our tutorial video below

 

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How to download the Purchased Agreement?

How to download the Purchased Agreement?

To download Purchased Terms for Consumer or Service Agreement for Supplier, you can do by:

- Go to My Profile of user.

- In my profile, 

  • For Supplier: will see download Service Agreement of company on his profile page
  • For Supplier staff: cannot see Service Agreement
  • For ITO/OTA Owner: will see link Download Purchased Term of the company on Profile page
  • For ITO/OTA Staff:  will see link Download Purchased Term of company on Profile page
  • For Freelance Tour leader:  will see link Download Purchased Term on Profile page

With each link, you can click and download it immediately

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To download Purchased Terms for Consumer or Service Agreement for Supplier, you can do by:

- Go to My Profile of user.

- In my profile, 

  • For Supplier: will see download Service Agreement of company on his profile page
  • For Supplier staff: cannot see Service Agreement
  • For ITO/OTA Owner: will see link Download Purchased Term of the company on Profile page
  • For ITO/OTA Staff:  will see link Download Purchased Term of company on Profile page
  • For Freelance Tour leader:  will see link Download Purchased Term on Profile page

With each link, you can click and download it immediately

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How to select my default email language?

How to select my default email language?

In order to set the default email language, you can do as follows:

Step 1: There are 2 cases:

         Case 1: For company(Supplier, ITO, Travel agent), go to Edit My Company on My company tab

         Case 2: For freelancer tour leader, go to My Profile 

Step 2: On the field of Email Language, select the language you want to receive email

Step 3: Click SAVE to confirm the changes

 

 

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In order to set the default email language, you can do as follows:

Step 1: There are 2 cases:

         Case 1: For company(Supplier, ITO, Travel agent), go to Edit My Company on My company tab

         Case 2: For freelancer tour leader, go to My Profile 

Step 2: On the field of Email Language, select the language you want to receive email

Step 3: Click SAVE to confirm the changes

 

 

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How can I default my shop commission rate for the ITO’s/Travel agent/Tour leader/Tour guide?

How can I default my shop commission rate for the ITO’s/Travel agent/Tour leader/Tour guide?

In order to set default commission rate for ITO, Travel agent, Tour leader or Tour guide, you can do by:

Step 1: As a Supplier, go to Add new shop

Step 2: On the field of Default Commission Rates, type commission rates for each type of client 

Notes: If you want buyer to see these rates, select checkbox "Allow  buyer to see commission rate" as checked.

Step 3: After typing all fields, click SAVE

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In order to set default commission rate for ITO, Travel agent, Tour leader or Tour guide, you can do by:

Step 1: As a Supplier, go to Add new shop

Step 2: On the field of Default Commission Rates, type commission rates for each type of client 

Notes: If you want buyer to see these rates, select checkbox "Allow  buyer to see commission rate" as checked.

Step 3: After typing all fields, click SAVE

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How to change my default shop commission rate?

How to change my default shop commission rate?

In order to change your default shop commission rate, you will do by:

Step 1: Go to Booking Management in Duty Free and Souvenir Shops

Step 2: Select Approved tab

Step 3: Click on Update sale information sale icon, then move to Commissions part and change in textfield below

Step 4: Click UPDATE

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In order to change your default shop commission rate, you will do by:

Step 1: Go to Booking Management in Duty Free and Souvenir Shops

Step 2: Select Approved tab

Step 3: Click on Update sale information sale icon, then move to Commissions part and change in textfield below

Step 4: Click UPDATE

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