Frequently Asked Questions

How to register as a Freelance tour leader or Tour Guide?

How to register as a Freelance tour leader or Tour Guide?

 In order to register as a Freelancer Tour Leader or Tour Guide, please do as follows:

Step 1: Go to the Registration page by click on this link

Step 2: Fill all fields in Login Information and Personal information sections.

  •  In the dropdown box "Are you a Company Director/Authorization person?" you must choose the answer is "No, I am a Freelance Tour Leader/Guide"
  • A specific form for a freelance Tour Guide will be shown

Step 3: After you finish all form, click SUBMIT REGISTRATION button to finish registration process. shopskb.com will send you a confirmation email if registration is success.

For more details, please watch tutorial video below

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 In order to register as a Freelancer Tour Leader or Tour Guide, please do as follows:

Step 1: Go to the Registration page by click on this link

Step 2: Fill all fields in Login Information and Personal information sections.

  •  In the dropdown box "Are you a Company Director/Authorization person?" you must choose the answer is "No, I am a Freelance Tour Leader/Guide"
  • A specific form for a freelance Tour Guide will be shown

Step 3: After you finish all form, click SUBMIT REGISTRATION button to finish registration process. shopskb.com will send you a confirmation email if registration is success.

For more details, please watch tutorial video below

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How to set staff permission to operate the business?

How to set staff permission to operate the business?

For setting staff permission to operate the business in shopskb.com, you can follows steps as:

Step 1: There are two cases:

  • Case 1: After adding staff, it will move to another page, then you switch to Permissions tab
  • Case 2: After approving the self-registered staff, you can go to Our Staffs, then click link Edit, and switch to Permissions tab

Step 2: According to their role (as a management level, or as an operational staff, or in accounting level), you can tick functions for the staff to work

Step 3: Click SAVE

For more details, please see our tutorial video below

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For setting staff permission to operate the business in shopskb.com, you can follows steps as:

Step 1: There are two cases:

  • Case 1: After adding staff, it will move to another page, then you switch to Permissions tab
  • Case 2: After approving the self-registered staff, you can go to Our Staffs, then click link Edit, and switch to Permissions tab

Step 2: According to their role (as a management level, or as an operational staff, or in accounting level), you can tick functions for the staff to work

Step 3: Click SAVE

For more details, please see our tutorial video below

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How to Suspend or make the staff Active?

How to Suspend or make the staff Active?

For manager, you want to suspend or make active for staff, you can do as follows:

Step 1: After login, go to Our staffs page by click link

Step 2: On actions, click Suspend (Active status as default). Then, the system will ask you “Are you sure to suspend it?”

Vice versa, click Active to transfer status from Suspend

Step 3: Click Yes to confirm the change

For more details, please see the tutorial video below

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For manager, you want to suspend or make active for staff, you can do as follows:

Step 1: After login, go to Our staffs page by click link

Step 2: On actions, click Suspend (Active status as default). Then, the system will ask you “Are you sure to suspend it?”

Vice versa, click Active to transfer status from Suspend

Step 3: Click Yes to confirm the change

For more details, please see the tutorial video below

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What is a Direct booking and how to make it?

What is a Direct booking and how to make it?

1. Direct Booking: a booking be made by a Company (ITO, Travel agent) or a Freelancer Tour leader.

For Direct Booking by Company, booking type: D

For Direct Booking By Freelancer, booking type: I

2. How to make Direct Booking?

Step 1: After login account, go to Duty Free and Souvenir Shops, then choose All Shops

Step 2: In the shop list, you can do case 1 or 2:

  • Case 1: ClickVIEW  button to see shop details before booking, then click BOOK button there.
  • Case 2: Click BOOK button

Step 3: Redirect to Making Booking page

Step 4: Fill all information, then Click SAVE

Notes: For booking by ITO, you must leave the check box Behalf booking is un-checked

After finish booking, the system will automatically send this booking to supplier (shop management). In case the supplier approve or reject, a notification email will be automatically sent to your mailbox.

For more details, please see our tutorial video below

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1. Direct Booking: a booking be made by a Company (ITO, Travel agent) or a Freelancer Tour leader.

For Direct Booking by Company, booking type: D

For Direct Booking By Freelancer, booking type: I

2. How to make Direct Booking?

Step 1: After login account, go to Duty Free and Souvenir Shops, then choose All Shops

Step 2: In the shop list, you can do case 1 or 2:

  • Case 1: ClickVIEW  button to see shop details before booking, then click BOOK button there.
  • Case 2: Click BOOK button

Step 3: Redirect to Making Booking page

Step 4: Fill all information, then Click SAVE

Notes: For booking by ITO, you must leave the check box Behalf booking is un-checked

After finish booking, the system will automatically send this booking to supplier (shop management). In case the supplier approve or reject, a notification email will be automatically sent to your mailbox.

For more details, please see our tutorial video below

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What is the Behalf booking and how to make it?

What is the Behalf booking and how to make it?

Behalf booking is one of three booking type which is made by Inbound Tour Operator for Overseas Travel Agent (Booking type icon: B).

How to make behalf booking?

Step 1: After login as ITO, go to Duty Free and Souvenir Shops, then choose All Shops

Step 2: In the shop list, you can:

  • Case 1: Click on VIEW to see shop details before booking, then click BOOK button there.
  • Case 2: Click on  BOOK button

Step 3: Redirect to Making Booking page

Step 4: Fill all information, including click BEHALF BOOKING checkbox then choose Travel agent from dropdown list.

After finish booking, the system will automatically send this booking to supplier (shop management). In case the supplier approve or reject, a notification email will be automatically sent to your mailbox.

For more details, please see our tutorial video below

 

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Behalf booking is one of three booking type which is made by Inbound Tour Operator for Overseas Travel Agent (Booking type icon: B).

How to make behalf booking?

Step 1: After login as ITO, go to Duty Free and Souvenir Shops, then choose All Shops

Step 2: In the shop list, you can:

  • Case 1: Click on VIEW to see shop details before booking, then click BOOK button there.
  • Case 2: Click on  BOOK button

Step 3: Redirect to Making Booking page

Step 4: Fill all information, including click BEHALF BOOKING checkbox then choose Travel agent from dropdown list.

After finish booking, the system will automatically send this booking to supplier (shop management). In case the supplier approve or reject, a notification email will be automatically sent to your mailbox.

For more details, please see our tutorial video below

 

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