Supplier User Guide
Edit company setting
You can edit your company information at Edit my company Page. This page allows you to change entire company information.
- Email language: www.shopskb.com will send notification email as your default language to your company
- Booking/Reservation (Main contact) email address: the email address for receiving a booking and day-to-day operation contact email
- Accounting email: www.shopskb.com will send financial statement into this nominate email address
Company authorized person can access Our Staffs Page. This page allows you manage of each team member gain access to operate your business.
There have a function for Add a New Staff which mean you can add direct from the function tab OR your staff can self register at Registration Page under your company account.
For the self registration staff it require to authorized person to approve for their application, once approval it will automatic activate in www.shopskb.com
If there any self registration staff registered under your company,you can take further action on waiting for approval staff list at Our waiting Staffs Page
Add new Staff
From Our Staffs Page, click on button
Fill your staff information: Email, Password, Job title, First name, Last name, User type
Click on buttonto finish.
After finish, system will redirect to Set permission page to let you can set the permission for this staff.
Approve a registered staff
On Approval Page you check if the register Staff's information are correctly. Click on buttonto finish
Once completed, system will redirect to Set permission page to let you delegate that staff permission to operate your business.
Edit profile of a staff
You can change: Password, Job title, First name, Last name, User type here.
To set permission for staff you switch to tab Permissions.
Edit permission of a staff
You can set up permissions for a staff immediately you Add or Approve his/her account.
Go to tab Permissions to edit permission of staff
ATTENTIONS: to delegate your staff Permission to operate your business, it may contain some sensitive information . If you are un-certainty how to set of your staff permission in our system. Please contact to our helpdesk to get more advice or see our suggestion of the following example:
Suggestion of Permission for your staff
The one who's you want to let them can handle human resource and can access financial information. You can set full permission
The one who's can access sale information. You can set the permission as screenshot below
The one who's operate the shop and booking. You can set the permission as screenshot below
Suspend/Active a staff
Delete a staff a staff
System will ask your for confirmation before taking action to remove this account from your company.
But we don't recommend you delete a staff. You should use suspend function instead.
System allow you to set the special commission rate for each customer at Commission Deals Page.
Add new commission deal
Click on link Add to open the add new commission deal form
Choose type of client and choose client name in drop down box or key in their information by yourself.
Click onto save it, or click on to close form without saving
Delete a Commission Deal
Each commission deal in the list has Delete link which you can click to delete it
Duty Free & Souvenir Shops
Add new shop
Go to this page to add new Shop. Fill your shop information to the form and save it by click on button SAVE
- Theme: theme color for your shop.
- Name: Name of your shop
- Description: some text to describe your shop
- Open time: the time of your service
- Search keys: this is very important to help customer can reach you by Search. We suggest you should put shop name, location, and some product's description here. And specially in many language which you want the customer can find you.
- Business address: address and region of your shop
- Default Commission Rates: commission rates for Tour leader/Inbound tour operator/Travel agent as default. The rate of commission can override for each specific booking. In case you don't specific the rate for a booking. It will use the default value which be set here.
- Allow buyer to see commission rate: this check box allow you set the visibility of Commission. If this is un-checked Cusomter won't see them when they view your Shop
All Shops of your company
You can access All Shops Page to see all shops of your company
Edit a shop
From the All Shops Page, you can click on button to edit any shop
Edit Shop Information
Choose tab Shop Information
You can change: Theme, Name, Description, Open time, Search keys, Business Address, and Default Commission Rates.
Click on buttonto save
Click on buttonto preview it as a Customer account
Add/Delete Images of shop
Choose tab Photos
You can upload, change or delete an image of shop
Add/Edit Translation for the shop
Choose tab Translations
To add new translation, click on button-> fill the form and press button
To edit a recent translation click on link Edit
Delete a Shop
From the All Shops Page, you can click on button to delete a shop
View a Shop
Preview a shop
From the All Shops Page, you can click on button to go to edit page
Choose tab Shop Information
You will see buttonwhich you can click on it to preview the shop as a Customer account
It lets you can manage all bookings of your company.
Each booking has it's status
- For Approval: Booking just be made. Each booking after be made by Client will need to be approve by you (supplier)
- Approved: After you check availability of your shops, you can approve the booking. Status will be Approved
- Cancelled: After you check availability of your shop, you can refuse the booking. In this case, it's status will be changed to Cancelled
- Completed: For an Approved Booking, when Client arrived, you will update the Sale Information to the booking. After you save Sale Information, status of Booking will change to Completed
ShopsKB support many kinds of Booking
- Behalf Booking: a booking be made by an Inbound Tour Operator for an Oversea Travel Agent
- Direct Booking: a booking be made by any Inbound Tour Operator and Travel Agent for themselves
- Direct Booking by Freelancer: a booking be made by a freelance Tour Leader
- Behalf Booking: B
- Direct Booking: D
- Direct Booking by Freelancer: I
- Amendment Booking: a
- For Approval: It list all Bookings which status is For Approval. You can access it here.
- Approved List: It list all Bookings which status is Approved. You can access it here.
- Cancelled List: It list all Bookings which status is Cancelled. You can access it here.
- Completed List: It list all Bookings which status is Completed. You can access it here.
View Detail Booking
From any Booking List, you can see the view detail icon T you can click on it to view detail of any Booking.
Approve a Booking
From For Approval List you can click on approve icon g to go to Approve Booking Page.
Enter the Confirmation code and Remark
Press buttonto approve the booking
Cancel a Booking
You must enter Remark when you want to cancel a booking.
We suggest you enter the reason of cancellation in Remark
Update Sale Information of a Booking
From Approved List, you can click on Update Sale Information icon w to go to Update Sale Information Page.
The commission rates for partner will automatically load with the priority
- Special deal be set in Commission Deal
- Default Commission Rate of the shop
But you always can over-write the commission rate by key in the specific rate here.
When Sale Information be updated system will send email to notify about the commission to related people. System support you to CC this notification to another one. You can CC to more people by key in mail list to field CC emails
- This Travel Agent in this booking has special Deal (Commission) is 20% and the commission for Travel Agent of this shop is 5%. So system will load value for Commission rate is 20%
- But I want to over write commission of Travel Agent for this booking to 15%. And I want to CC notification for Travel Agent Commission to email@example.com. It will become
Booking Schedule Page helps you can see all booking for any shop in your company in a period
You can set filter by Arrival Date, Shop Name, Client Company and Group Ref.
Buttonwill clear filter and refresh the list
Print Booking Schedule
Form Booking Schedule Page, if you want to print the schedule out. You can click on button
The Report will show the major information of all your completed Bookings with the Sale information (Total sale, and commission amount for Tour Leader/Inbound Tour Operator/Travel Agent)
To export CSV file (excel sheet) it is support English version only.
This page contain some confidential information, we recommend you (as a management level) do not set every staff can access this Page
This module contain financial information, we recommend you (as a management level) do not set every staff can access this Module
All Tax Invoices List
This Page display all Tax Invoices which have been sent from us.
When we send you an invoice to email, you will receive a PDF invoice in email as attachment. But you also can get the Tax Invoice as PDF by click on link PDF
This Page display all payments which we received from us. Each time you transfer any payment to us, our staff will key in the payment information to this system.
It will help you can easy to follow the transactions between us
This Page display all invoices which we sent to you.
It will help you can easy to follow the transactions between us